Salon policies
These are here to protect your rights and make sure you’re happy with every visit. They don’t affect your statutory rights under the Consumer Rights Act 2015.
While you’re with us
- Ask us for the service you’d like — unsure what suits you? Just say, and we’ll talk you through it.
- Tell us about any allergies to chemicals or substances before we start.
- If anything isn’t right during your treatment, tell us there and then — we’d rather fix it in the moment.
- Children under 12 must be with an adult at all times; we can’t take responsibility for accidents involving children.
- Please keep an eye on your belongings — we can’t be responsible for anything lost during treatment.
- Please don’t eat or drink during your treatment.
- No pets in the salon, other than guide dogs.
Appointments
- Arrive promptly for your booking and enjoy £5 off your treatment.
- Please arrive on time. If you’re more than 10 minutes late, we may need to rearrange your appointment.
- Occasionally an appointment runs slightly over — thank you for bearing with us if it does.
- Cancellations need at least 24 hours’ notice. Later than that, a late-cancellation fee applies.
Refusing service
We reserve the right to refuse service to anyone who uses abusive language or behaves in a threatening way, or who may put themselves or our team at risk during a service (in line with the Equality Act 2010).
Our service guarantee
To keep your nails looking their best, please follow the aftercare advice we give you.
Traditional polish isn’t guaranteed.
Enhancements and gel polish manicures are guaranteed for 72 hours after your appointment. Notice any lifting, chipping, or lose an enhancement within this time? Contact us and we’ll arrange a free repair.
If something’s not right
- Let us know by phone, text, or email as soon as there’s an issue.
- Book a repair appointment within 5 days of your original service. Repairs after this, or for breakages, tears, or corner chips, may be charged.
- We can’t be held responsible for breakages or infections more than 72 hours after your visit where these result from not following our aftercare advice.
- Please report any infection, breakage, or reaction within 48 hours — after this we’re unable to accept liability.
Refunds
Not happy? Tell us before you leave. We’ll adjust your nails until you’re satisfied, or remove any enhancements we’ve applied.
- Once you’ve left the salon, we’re not able to offer a cash refund — leaving tells us you’re happy with your service.
- We don’t refund for a simple change of mind.
- We’ll correct any service at no extra cost if you tell us straight after that you’re unhappy with the quality. If you’re still unhappy after a correction and would like a refund, please follow our complaints procedure: a written complaint explaining the issue, with photos of the nails our team redid.